FAQs | Woofs 'n Whiskers

Despite the "For Sale" signs on our current building, Woofs 'n Whiskers will continue to serve this community and it's furry, feathered and finned friends for years to come!

Front desk hours: M-F 8AM – 7PM, S-S 10AM – 6PM
The front desk is CLOSED on all major holidays. There is no checking-in nor checking-out on the following days.
- New Year's Eve & Day
- Presidents' Day
- Easter Sunday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas Eve and Day
The front desk opens and closes promptly. We do not open early nor stay late for any reason.
We require all pets to be checked in by 5pm.
A late check out fee of $10 will be applied if your pet is picked up after 1pm on the date of departure.

Please call for our rates. They are not posted on our website.
We accept Visa, MasterCard, Discover and cash.
Dog walking and pet sitting is credit card only, payable weekly for services rendered.
We offer prepaid daycare discount packages: 10-pack save 10%, 20-pack save 15%.
We offer a sibling discount for pet's from the same family and household.
We offer prepaid boarding discount packages: 15 nights save 10%.
There is a late check-out fee for boarders leaving between 1pm and closing.This is waived if you have purchased a prepaid boarding package.
Additional fees: baths, grooming, van service, administering medication.

48 hour cancelation policy for non-holiday boarding reservations -- one night's fee or one night removed from your boarding package.
$100 non-refundable, non-transferable holiday deposit due 2-3 weeks before a holiday period. For those who have purchased a boarding package a cancelation of a holiday stay would result in the loss of two nights from your boarding package.
24 hour cancelation/no-show policy for grooming clients -- $25.
No-show/same day cancelation for daycare -- $10.

We require a trial day of daycare to assess your dog's temperament. (discounted)
We have experience with all breeds, sizes, and temperaments of dogs and cats.
We accept unaltered pets when space allows (additional fee).
We accept dogs with issues w/ other dogs (additional fee). They are exercised alone in the yard. They receive one-on-one attention from our kennel staff.We are limited in the number of alone dogs that we can board at any one time.
People-aggressive dogs need to be assessed by our management team.
We have extensive experience with geriatric pets.
Cats are always kept separate from each other regardless of temperament unless they are from the same home.

All pets are provided separate sleeping quarters.
Dogs of the same size and home are allowed to stay together.
Dogs from the same home but of different sizes cannot share sleeping quarters. We can assign them adjacent or side-by-side spaces so that they may be close to each other.
Cats of the same family may stay together.
Dogs and Cats are boarded in separate areas of the building and never come in contact with each other.
No toys will be left with guests overnight.

We need to receive shot records (& feline test results) at least 48 hours before check-in.
Canine Bordetella is semi-annual in NYC regardless of expiration date.
Both Feline & Canine Distemper & Rabies are triennial after 2 years of age.
We recommend vaccinating your pet at least two weeks before his/her stay.
We do require a negative test result for FeL and FIV for all cat boarders. There is NO expiration date on the test results. Most cats are tested before they are adopted out.
Fax #: 718-408-2371

All medication should be supplied in its original packaging with written directions emailed at least 48 hours before a reservation.
There is a $3/administration additional fee for administering oral medication to dogs and cats.
We have experience administering injections and subcutaneous fluids (additional fee).
You and your vet will be contacted if a minor medical issue arises.
In the event of a medical emergency your pet will be transported to the Veterinary Emergency & Referral Group located on Warren Street in Cobble Hill.
We have on-going relationships with most local vets including VERG.

You may supply your own food (no additional fee).
During holiday periods we suggest pre-bagging supplied food into individual servings.
We have a refrigerator & freezer for any supplied food that requires refrigeration.
You may supply treats if your pet has special dietary needs.
Cats - we offer: Eagle Pack Adult Cat dry food (no additional fee).
Dogs – we offer: Eagle Pack Original dry and Pedigree (no additional fee).
All pooches are offered a bedtime biscuit unless otherwise instructed.
All exotic animals and "pocket pets" are required to supply their own food.

We supply bedding, bowls, toys, (litter & boxes) and treats for all cats and dogs.
We ask that you limit belongings from home to a maximum of: 1 article of clothing (with your scent); 1 toy; 1 small, washable bed. We do supply everything. So, unless you feel that an article from home will truly enhance your pet's stay, please leave it at home.
Toys and treats are used at our discretion. Anything that is a potential choking hazard will not be given to your pet.
All exotic animals and "pocket pets" must come with their own bedding for their enclosure.

Cats & Dogs: Nail Trim
Cats & Dogs: Brush outs – 15 minutes of brushing.
Dogs: Exit bath - A bath with gentle grooming shampoo and towel dried.
Dogs: Grooming – brush out, ear cleaning, nail trim, sanitary cut, anal gland expression, a bath using oatmeal shampoo and conditioner, a full blow dry and a haircut (when applicable).
Pick-up and Delivery service. We offer curb service for dogs and cats coming in for boarding or daycare.
- Pick-up: 7–8 am.
- Deliveries: 6:30–8 pm.
- Pick-up & Delivery times are based on geography and the number of pick-ups or deliveries. We are unable to accommodate specific pick-up and drop-off times.
- This is a curbside service. We do not offer in-home pick-up or delivery options.