The following are things you need to know prior to your pet's stay:
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All Boarding, Daycare and Grooming is by reservation only.  Make your reservations as far in advance as possible. Holidays and weekends fill up quickly. If you are new to Woofs ‘n Whiskers please fill out our online new client form. If you are a current client drop us a line via email or phone to book your stay!
The following are things you need to know prior to your dog's first stay:

• Guests can be dropped off anytime between opening and 5pm. However, we suggest you drop off your pet(s) as early as possible so they have time to run around and settle in. We are CLOSED to customers on all major holidays. There is no checking in or out on holidays. All staff is devoted to the care of our guests.
• An Evaluation day (daycare) is required prior to the first boarding stay. We will do a thorough assessment of your dog and tell you whether or not Woofs ‘n Whiskers is a good fit for him or her. This evaluation day is discounted.
• All dogs over the age of six months must be spayed or neutered or they will be deemed “alone dogs” and not be able to socialize with other dogs in the yard. This is for your dog’s safety. Although your dog may be socialized and friendly, not every dog has a positive reaction to an unaltered dog. If your dog is in heat she may NOT stay with us.
• All dogs must have current vaccination records on file with us. This includes Rabies and DHPP administered within the last three years, and Bordetella (to prevent Canine Cough) administered within the last six months. Bordetella must be administered semi-annually to stay at a boarding/daycare facility according to New York City law. Please have your vet fax the records on letterhead directly to us at least 48 hours prior to boarding. Our fax number is (718) 408-2371.
• We recommend that ALL inoculations be administered at least 2 weeks before check-in. Vaccinations can tax the immune system. There can also be side effects from the vaccinations.  We want all guests to be as comfortable and in the best health they can be when checking-in.
• From May - December all dogs are required to be on flea and tick prevention such as Program, Sentinel, Frontline, Advantage, or Revolution. We do offer individual topical dosages for purchase and your convenience. If fleas are found on your dog during his/her stay, we will administer a dose of topical flea treatment at your expense.
• No dog is allowed to leave Woofs ‘n Whiskers for a walk. The only person your dog will be released to is an owner or someone who has been authorized ahead of time.
• Check-out time is from opening until 1pm. Check-outs after 1pm incur an additional $10 late check-out fee.
• We do offer pre-paid boarding packages. 15-nights is discounted by 10%.
• We offer a sibling discount for pets from the same owner.
• Payment is due upon check-out.

• Non-holiday reservations require 48-hours notice to avoid a one night’s cancellation fee or the loss of a prepaid package night.
• Holiday reservations require a $100.00 NON-REFUNDABLE, NON-TRANSFERABLE deposit due two to three weeks before the holiday (depending on the holiday). For our clients that have purchased a prepaid boarding package a late holiday cancellation will result in the loss of two prepaid package nights.
• Daycare no shows and same day cancelations incur a $10 charge.
• Grooming appointments require a 24-hours notice to avoid a $25 charge.

BOARDING DOGS:

• Dogs are rotated outside in playgroups from 7am to 7:30pm. Playtime varies when there is inclement weather and at the discretion of the kennel staff. Play session can last anywhere from 45 minutes to two hours.
• Breakfast is served between 7-8am. Dinner is served between 4-5:30pm. This allows enough time for meals to be properly digested. You may bring your dog's own food to minimize upset tummies. Pre-bagging portions are recommended for holiday stays. Otherwise, we are happy to feed our house Eagle Pack Adult Dry. There is no additional cost for either option.
• We can administer medication and/or supplements to your dog. There is an additional fee of $3/administration. We have experience administering sub-Q fluids and insulin. Both services have separate pricing. All medication instructions must be emailed to us at least 48 hours ahead of time. Please include: name of medication, dosage, frequency and indication. The medication/supplements must come in a clearly marked container (preferably the original container or a med minder).
• In the case of an emergency due to illness or injury, Woofs will do everything we deem appropriate and necessary for the health and well-being of your pet(s).  We will do our best to contact you and/or your emergency contact. If we are unable to contact you, we will make medical decisions on your behalf to the best of our abilities and with your pet’s ultimate well-being in mind. It is understood, per our service agreement, that all expenses incurred will be the pet’s owner responsibility.
• LABEL EVERYTHING you bring for your dog with his/her name on it. We are not responsible for any items lost or destroyed. 
• Beds are welcome, but not necessary (every dog gets clean bedding). If you do bring a bed, please let us know if you do not want it washed. We do our best to send bedding home clean.
• Please don't bring towels or food bowls.
• Toys are welcome and will remain with your dog in his or her space. We will use our best judgment as to whether the toy is a choking hazard and dispense with discretion.

DAYCARE DOGS:

• Daycare is by appointment only. 24 hours notice is required.
• Current shot records are required.
• There is no daycare available on holidays and holiday weekends.
• We do offer pre-paid daycare packages.
  • 10-pack is discounted by 10%.                                   
  • 20-pack is discounted by 15%.

VAN SERVICE:

• We do offer curbside pick-up and delivery service to specific areas.
• Unfortunately, we are not able to offer this service for the first time a new guest stays with us. We ask that clients bring in their pet for their first daycare/boarding experience. We have found that this lends itself to a smoother transition for our guests and clients.
• All van service requests must be made at least 24 hours in advance and during front desk hours.
  • All calls and emails received after hours are considered next day and incur an additional $5 premium for same day transportation requests. We do not guarantee that we will be able to make last minute accommodations.
  • Our front desk hours are Monday through Friday 8am – 7:30pm. Our weekend hours are 10am – 6pm.
• Pick-up service is only offered in the morning and delivery is only offered in the evening. Times are determined by geography. We cannot take special requests on pick-up or delivery times.
• Pick-ups are generally between 7am – 8am. However, some flexibility may be required due to weather, road conditions, holidays and the number of other clients requesting transportation.  You will receive a phone call the day before a boarding stay outlining a time frame in which you can expect the van. Again, the route is planned out the night before and is determined by geography. The van is unable to wait for you, this delays the entire schedule. Someone must be home at the time of pick-up. You will receive a phone call a few minutes before the van arrives at your curb. It is expected that your dog will be walked, fed and ready to go, and cats must be ready and in carriers before the van arrives.   If you and your pet are not ready when we arrive, we will come back after all the other pickups and there will be a second pickup fee added to your invoice.  Your cooperation helps us keep our service reliable.
• Deliveries are generally between 6:30pm – 8:00pm. Boarding deliveries can expect to receive a call or email the day before, giving you a half hour time frame in which you can expect the van. Someone must be home at the time of delivery. You will receive a phone call a few minutes before the van arrives at your curb. You will need to pick up your pet and his or her belongings at the curb.
• Please note that even a short delay of five minutes for each of six deliveries translates into an additional half hour of travel time. We do our best to be able to meet everyone’s needs. These procedures help insure reliability and quality service for everyone.

Thank you for letting us serve you and your pets’ needs.